General FAQ's
Online Doctor SA is a an online healthcare platform that allows you to receive prescriptions for medical conditions affordably and conveniently from HPCSA registered medical doctors. Skip the tedious queues and save on travel costs and time. Receive prescriptions whenever and wherever you are. Your personal healthcare providers are available 7 days a week.
1. Choose your medical condition and complete the clinical form.
2. Choose an online payment option.
3. The clinical form will be reviewed by HPCSA registered medical doctors.
4. Receive your script via email.
Yes Online Doctor SA is open 7 days a week.
Yes the electronic prescriptions meet all legal standards for medical prescriptions.
Receive your prescription within 24 hours. Express prescriptions coming soon.
You will receive your prescription via email.
Yes the prescription can be used at any pharmacy.
Yes. Your medical records are stored on secure servers and are not given to 3rd parties.
Online Doctor SA is available 24/7. Receive your medical prescription within 24 hours. Express prescription services TBA.
Yes, Online Doctor SA is a safe and reliable platform for accessing healthcare services. All our doctors are registered with the Health Professions Council of South Africa (HPCSA), ensuring that you receive professional, qualified medical care.
Yes, Online Doctor SA operates fully within the legal framework of South Africa. Our services comply with all local healthcare regulations, ensuring that you receive legal and professional medical care. All our doctors are licensed and registered with the Health Professions Council of South Africa (HPCSA), which is the governing body for medical professionals in the country. By choosing Online Doctor SA, you can rest assured that you are receiving care from qualified practitioners.
Currently Online Doctor SA services are only offered in English, however we are planning to offer more language options in the future.
Your ID or passport number is legally required to consult with a medical doctor and to receive a valid prescription.
Yes, registered online doctors in South Africa can prescribe medication. At Online Doctor SA, our registered doctors can issue prescriptions, just as they would in an in-person visit. These prescriptions are fully compliant with South African healthcare regulations and can be filled at any pharmacy in the country. Our service ensures that you receive timely and appropriate treatment without the need to visit a clinic.
You can get an online prescription in South Africa through platforms like Online Doctor SA. You can receive a prescription without needing to visit a clinic in person. Our HPCSA registered online doctor’s can issue a prescription that you can use at any pharmacy in the country.
Online Doctor SA is open 24/7 for your healthcare needs. Simply follow the steps to receive a medical prescription within 24 hours. Express service TBA!
Yes, you can use an online doctor from anywhere in South Africa. Online Doctor SA offers nationwide access to healthcare, allowing you to consult with registered doctors regardless of your location. Whether you’re in a city, a rural area, or travelling within the country, as long as you have an internet connection, you can access our virtual healthcare services. This flexibility makes it easy to receive medical advice, prescriptions, and follow-up care from the comfort of your home or wherever you may be in South Africa.
You can consult with online doctors on WhatsApp with our partner healthcare providers, Whatsup Doc. WhatsApp them on 074 600 6000 to consult with a doctor now.
If you need to directly consult with a doctor, please contact our partner healthcare providers, Whatsup Doc on WhatsApp 074 600 6000.
Your script can be emailed to your preferred pharmacy that offers delivery. Most pharmacies offer free delivery.
Our express prescription service is coming soon, however you may consult with online doctors on our partner provider platform Whatsup Doc 074 600 6000 for urgent prescriptions.
Yes, all online doctors at Online Doctor SA are registered with the Health Professions Council of South Africa (HPCSA).
No booking is required to receive a prescription from doctors at Online Doctor SA. Simply follow the steps to receive your medical prescription.
Your script can be emailed to your preferred pharmacy that offers delivery. Most pharmacies offer free delivery.
Yes the Online Doctor SA prescriptions are valid at any pharmacy in South Africa.
Yes the Online Doctor SA prescriptions are valid at any pharmacy in South Africa.
Prescriptions from the medical doctor team of Online Doctor SA are accepted at any Clicks nationwide.
Prescriptions from the medical doctor team of Online Doctor SA are accepted at any Dischem nationwide.
If you are sick and require a sick note, please contact an online doctor with our partner healthcare providers Whatsup Doc on WhatsApp – 074 600 6000 for a prescription and assessment for a sick note.
You can consult with an online doctor anywhere in South Africa through platforms like Online Doctor SA. Our service allows you to receive medical treatment from the comfort of your home, office, or while traveling, as long as you have an internet connection.
The cost of seeing a doctor in South Africa can vary depending on the type of consultation and location. In-person visits to a general practitioner are around R500 on average per consultation. However, with Online Doctor SA, you can access a more affordable option through virtual healthcare, saving you money, time and travel expenses.
The cost of consulting with an online doctor in South Africa varies depending on the service provider, but with Online Doctor SA, you can expect to have one of the most affordable online healthcare experiences. This fee is generally more affordable compared to in-person visits and offers the convenience of accessing healthcare from the comfort of your home.
Payment FAQ's
R250 for a chronic or acute prescription, no hidden or extra costs. Use our affiliate coupon codes to receive even further savings.
We have secure online payments where you can use your credit/debit cards within the prescription application
Online Doctor SA does not accept medical aids currently. if you wish to use your medical aid please contact our partner healthcare provider Whatsup Doc to consult with an online doctor on WhatsApp 074 600 6000.
Refunds will only be issued if you are deemed ineligible for the requested prescription. All refunds will be processed within 7 working days.
Refunds will not be issued if the treatment is unavailable, out of stock, unaffordable, no longer required, does not improve your health concern or if your prescription expires. As per South African medical policies, prescriptions expire after 28 days if not used. Please note that there is no guarantee of improvement for your health condition. If you feel your medical condition is worsening, we strongly recommend visiting an in-person doctor or your nearest emergency department.
We know times are tough, petrol costs are exorbitant, transport is expensive, cost of living is through the roof. This is why we have decided to keep our fees low. Online Doctor SA allows accessible and affordable healthcare for all.
Other FAQ's
Finding a free online doctor in South Africa can be challenging, as most telemedicine services charge a fee for consultations. While Online Doctor SA is not free, it does offer one of the most affordable and accessible healthcare services in South Africa.
Obtaining a free prescription online in South Africa is uncommon, as most healthcare services, including consultations and prescriptions, typically involve a fee. While Online Doctor SA is not free, it does offer one of the most affordable and accessible healthcare services in South Africa.
If you’re looking for a cheap online doctor in South Africa, Online Doctor SA is an excellent option. We offer one of the most affordable online doctor services in South Africa. This cost-effective service allows you to access quality healthcare from anywhere in the country, making it a convenient and budget-friendly alternative to traditional in-person visits.
If you wish to use your Discovery medical aid to receive online healthcare, please consult with online doctors on our partner platform Whatsup Doc. WhatsApp them on 074 600 6000 to consult with a doctor now.
If you wish to use your GEMS medical aid to receive online healthcare, please consult with online doctors on our partner platform Whatsup Doc. WhatsApp them on 074 600 6000 to consult with a doctor now.
If you wish to use your Momentum medical aid to receive online healthcare, please consult with online doctors on our partner platform Whatsup Doc. WhatsApp them on 074 600 6000 to consult with a doctor now.
To ensure an online doctor is legitimate, look for the following key indicators:
– HPCSA Registration: In South Africa, all practicing doctors must be registered with the Health Professions Council of South Africa (HPCSA). You can verify a doctor’s credentials by checking their registration on the HPCSA website.
– Reputable Platform: Use established and reputable platforms like Online Doctor SA, where all doctors are verified and registered with the HPCSA.
– Secure Website: Ensure the platform uses encryption and secure connections (look for “https” in the URL) to protect your personal information.
By following these steps, you can confidently verify the legitimacy of an online doctor and receive safe, reliable healthcare.
The doctor team of Online Doctor SA are all HPCSA registered.
The primary difference between an online doctor and an in-person doctor is how the consultation is conducted.
Online Doctor: Consultations are conducted virtually via online platforms, video calls, phone, or chat. This offers convenience, allowing you to receive medical advice, prescriptions, and follow-up care from anywhere with an internet connection. Online doctors are particularly useful for non-emergency situations, routine check-ups, or when you need quick access to medical advice.
In-Person Doctor: Consultations occur face-to-face in a clinic or hospital setting. In-person visits are necessary for physical examinations, procedures, or when more complex diagnostic tools (like blood tests or X-rays) are required.
An online doctor can treat a wide range of non-emergency medical conditions including common infections, chronic conditions, skin conditions, mental health issues, sexual health issues, weight management, men’s health and women’s health issues.
Using an online doctor offers several key benefits:
Convenience: Get your healthcare needs from online doctors from the comfort of your home or anywhere with an internet connection, eliminating the need to travel or wait in a clinic.
Affordability: Online doctor consultations are generally more affordable than traditional in-person visits, helping you save on medical expenses.
Privacy: Discuss sensitive health issues in a discrete, private and secure environment, without the need for a face-to-face interaction.
Your lab report and summary will be sent to you within 1 week of doing your test at your laboratory. Report times may exceed 1 week if there are laboratory delays.
