Effective Date: 01 August 2024

Thank you for choosing Online Doctor SA for your medical prescription needs. We are committed to providing a professional and convenient service. However, please note that by using our service, you agree to the following refund and return policy:

1. Prescription Service Only Plus Test Kits

  • Online Doctor SA provides a medical prescription service. We do not sell or dispense medication. Once a prescription has been issued, it is the responsibility of the patient to purchase the medication from a registered pharmacy of their choice.
  • Under no circumstances will Online Doctor SA accept responsibility or guarantee the outcome of any treatment. The effectiveness of the prescribed treatment is subject to many variables, including individual health conditions, and cannot be guaranteed.
  • Test Kits offered, please request pricing and details

2. No Refunds

  • Online Doctor SA provides a service for medical consultations and prescription issuance. Since the service is rendered immediately after the consultation and prescription process, no refunds will be issued once a prescription has been provided, whether electronically or in person.
  • There is no refund for dissatisfaction with the prescription outcome, as the prescription is based on the information provided by the patient and is compliant with South African medical guidelines.
  • Prescriptions are valid for 28 days according to South African medical prescription regulations. We regret that no refunds can be issued for expired prescriptions or lost medication. Kindly ensure you fill your prescription within this time frame.

3. No Returns

  • Prescriptions, once issued, cannot be returned or altered. If you believe that your prescription is incorrect, you are advised to contact Online Doctor SA to schedule a follow-up consultation or visit an in-person doctor for further assistance.
  • Any issues related to the medication (e.g., side effects, dosage errors) should be addressed directly with the dispensing pharmacy or a licensed healthcare provider.

4. Responsibility and Acknowledgement

  • Patients are required to provide accurate and complete information during the consultation process. Online Doctor SA is not responsible for any adverse effects, incorrect prescriptions, or health outcomes resulting from inaccurate or false information provided by the patient.
  • By using our service, you acknowledge that the prescription is issued based on your self-reported information and medical history. Any misrepresentation of your health status can lead to inappropriate treatment, which could be dangerous to your health.

5. Limitations of Liability

  • Online Doctor SA operates in strict accordance with South African medical guidelines and does not provide guarantees or warranties regarding the success or effectiveness of any prescribed treatment.
  • In the event that a prescribed treatment does not produce the desired outcome, we recommend following up with our online doctors or visiting an in-person healthcare provider. Online Doctor SA does not assume liability for unsuccessful treatments or treatments that result in side effects.

6. Consultation Fees

  • All consultation fees are non-refundable, even if the prescribed treatment is not deemed effective by the patient or their healthcare provider.

7. Dispute Resolution

  • Should any disputes arise regarding prescriptions, treatment, or this refund policy, patients are encouraged to contact our support team at info@onlinedoctorsa.co.za. Our team will review each case on an individual basis but cannot guarantee any refunds or compensation outside of what is outlined in this policy.

8. Age and Residency Confirmation

  • By using our services, you confirm that you are 18 years or older and currently reside in South Africa. You also agree that the prescribed medication is for your personal use only and that you understand the side effects and effectiveness of the prescribed treatments.

9. Agreement to Terms and Conditions

  • By proceeding with the consultation and prescription service, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy, as well as the Terms & Conditions of Online Doctor SA.

For any further queries, please contact us at:

  • Phone: 060 212 2612
  • Email: info@onlinedoctorsa.co.za

Address: 2 Ncondo Place, Umhlanga, Durban, 4319

Test kits