ODSA Privacy Policy
1. Protection of Personal Information
Online Doctor SA processes the personal information of employees, clients, patients, and other data subjects in compliance with the Protection of Personal Information Act (POPI) and the Promotion of Access to Information Act (PAIA). The organization is committed to protecting privacy and ensuring that personal information is handled appropriately, transparently, and securely.
2. Objectives
- Ensure compliance with POPI and PAIA.
- Inform stakeholders about the use, disclosure, and destruction of personal information.
- Ensure personal information is used solely for its intended purpose.
- Prevent unauthorized access and use of personal information.
3. Collection and Processing of Information
Online Doctor SA collects and processes personal information as needed, ensuring it is used lawfully and with consent where required. This includes information about race, gender, health, and financial history. Special care is taken when handling sensitive information.
4. Use and Disclosure of Information
Personal information is used only for the purpose it was collected, such as providing services, fulfilling legal obligations, and conducting necessary business operations. Information may be shared with authorized third parties when necessary.
5. Safeguarding and Consent
Online Doctor SA regularly reviews its security measures to protect personal information. Consent is obtained for processing, and all third-party service providers must comply with POPI requirements.
6. Direct Marketing
Direct marketing is conducted only with the consent of the data subject or if the subject is an existing customer. Data subjects are given the option to opt-out of marketing communications.
7. Transfer of Information
Personal information will not be transferred to foreign countries unless certain conditions are met, including adequate protection of the information and consent from the data subject.
8. Security Breaches
In the event of a security breach, Online Doctor SA will assess the extent of the breach and notify affected parties if their information has been compromised.
9. Access and Correction of Information
Data subjects have the right to access and request corrections to their personal information. They may also object to the processing of their information, with the understanding of the potential consequences.
10. Retention of Records
Online Doctor SA retains personal information as required by law, including employment records and company documents, for a specified period.
11. Amendments to the Policy
This policy may be amended periodically to reflect changes in the law or organizational practices. Stakeholders will be informed of significant changes.
